communication
publication date
Innovation
Why Patient Experience is Crucial to Healthcare Innovation
Health systems are investing heavily in the patient experience. At Springfield Clinic, that strategy is critical to continued sustainability in...
CFO
Infographic: Leveling the Playing Field with Payers
How should CFOs strategize when it comes to payer denials?
CNO
'We Walked Them Through the Process' - Communicating with Nurses about AI
Nurses need to understand how AI will impact their workflows, says this CNE.
CNO
Let's Talk About AI: Communication Tips for CNOs
CNOs need to be clear and transparent in communication surrounding AI, says this nurse leader.
Revenue Cycle
HL Shorts: Addressing Staff Concerns About RCM Solutions
RCM solutions can help staff work smarter?more efficiently?and not harder.
Revenue Cycle
HL Shorts - Informing Staff About RCM Solution Plans
Transparent communication about the implementation of an RCM solution can prevent challenges down the road.
CNO
HL Shorts: Cultivating Communication Between CNOs and CFOs
CNOs and CFOs must learn to speak each other's language, says this nurse leader.
Payer
Infographic: The Cost of Mental Health Inequities
Unorganized mental health care is driving up utilization costs.
Payer
Infographic: The Cost of Mental Health Inequities
Unorganized mental health care is driving up utilization costs.
CNO
HL Shorts: Mentorship as a Retention Strategy
Mentorship between new and tenured nurses is mutually beneficial, this nurse leader says.
CMO
The Difference Between Patient Experience and Customer Experience, and Why It Matters
Successful healthcare organizations can distinguish between the patient experience and the customer experience.